Are you a restaurant owner or a food merchant? Do you want to maximise your sales in the long run? While this sounds too good to be true, here’s a fact. The takeaway food industry has undergone a significant transformation in recent years, and one of the biggest changes has been the rise of online ordering, specially after the pandemic.
With the convenience of ordering food from the comfort of one’s own home, customers are increasingly turning to online ordering systems for their meals.
As a result, takeaway owners must have an effective online ordering system in place to increase sales and reach a wider customer base. A food ordering platform not only makes it easier for your customers to order food but also helps you gain insights on your daily orders and customer preferences. Using this information you can plan your marketing strategy or create budgets for your eatery.
But how to choose the best online ordering system which can help you boost sales for your restaurant and is also convenient for your customers?
Let’s find out.
Opt for user-friendly system
One of the most critical factors while choosing an online ordering system is that it should be user-friendly. Your customers need to be able to place their orders quickly and easily without any confusion or frustration. This means investing in a platform that is intuitive and easy to navigate. Additionally, it should allow people to order food even when the restaurant is closed and will later during the day. This way you’ll not lose out on orders even when you are closed for that time. This feature is called pre-order.
Look for platforms which charge less commission
An online takeaway system will charge some percentage of commission from your order. But you don’t have to give in to unreasonably high commissions. If you pay 18%-35% commissions on every order you receive, then it’ll be too difficult to make profits. Sure, you’ll get more customers but still the profit margin won’t be that high.
Instead, pick platforms which charge low commission and focus on providing great quality service. All Eat App charges 0% commission from takeaways and restaurants and provides top-notch services to all its partners. By saving money on commission and making new customers, you can have the best of both worlds.
Streamlined ordering process
You should look out for platforms which have quick online food ordering process and offer multiple payment options, including credit cards and PayPal making sure the checkout process is simple and straightforward. Additionally, consider including the option for customers to schedule a pickup time, so they can grab their food and go as soon as they arrive at your restaurant.
Keeping your customers first
Running a takeaway business and is all about good food and customer satisfaction, and food ordering platforms get this. Which is why, focusing on customer needs and preferences is the main target for food ordering platforms.
You should pick a platform which is not just focused on making profits, but also understands and values your customers. All Eat App puts people over profits and strives to provide the best service to its partners and their customers which helps to build trust and enhances customer relationship.
Excellent customer service
Great customer support is the backbone of any business as it helps creating loyal customers and makes them keep coming back to your takeaway business. This includes responding promptly to any customer inquiries or issues, ensuring that all orders are fulfilled accurately and in a timely manner, and refunds are generated on time for cancelled orders.
Partnering with an online ordering system for your restaurant can be a powerful tool for increasing sales and reaching a wider customer base for your business. By choosing a user-friendly, streamlined ordering process, and providing excellent customer service, you can maximise the benefits of online ordering for your restaurant and drive sales to new heights.